Shipping Policy

SHIPPING METHOD

 

We use the following courier services:

Domestic: JNE (jne.co.id)

Other Countries -International: EMS POS INDONESIA (ems.posindonesia.co.id)


 

SHIPPING-DURATION

Domestic orders: Please allow 1 - 5 working days for domestic shipping (Indonesia), depending on the destination. More distant cities might require longer shipping time.

International orders: Please allow 5 - 15 working days for international shipping (outside Indonesia). 

 

SHIPPING-SCHEDULE

When placing your order on hglhouse.com, please take into consideration that we operate Monday through Friday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day. 

Please allow 1 (one) day after payment confirmation for us to check your payment, perform quality control of your merchandise, and pack your order. We will ship the order on the next day. You will be sent a confirmation email once your order has been dispatched with tracking information.

Orders can only be delivered when the full amount of payment is received and confirmed.

PLEASE NOTE: We are unable to ship your order if any problems regarding the payment occurred. 

 

Our delivery timescale for both domestic and international standard orders is shown below:

BANDUNG AREA. Estimated delivery time: 1-3 working days after shipment.

OTHER CITIES IN INDONESIA. Estimated delivery time: 2-5 working days after shipment.

INTERNATIONAL. Estimated delivery time: 5-15 working days after shipment.

Delay might occur during public holidays.

 

SHIPPING FEE

 

Please refer to jne.co.id for domestic rates. International rates are upon request.

International rates may change based on exchange rate. Shipping cost will be added to your total purchase after you have checked out.

Shipping fees will be charged based on the weight of the order. If the accumulated weight exceeds 1 (one) kg, another kg will be added to shipping fees. Weight of every item is stated on the product detail page that you can reach by simply clicking the product photo.

 

SHIPPING RULES AND RESTRICTIONS

We are not responsible for merchandise risk of loss after the courier has delivered the order to the address.

We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address. For Indonesian customers, please check your JNE shipping code in the “Track Order” links at the top of the page (jne.co.id) and call JNE customer service (022-87301919) to deal with the problem.

 

TRACKING-YOUR-SHIPMENT

Once your order has been shipped via JNE (domestic) and EMS POS INDONESIA (international), you will receive an automated e-mail with your tracking information. Your tracking information can also be found by logging in your account and viewing your orders.