• HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into your hglhouse account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

  • HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at hgl.house@gmail.com

  • WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?

Hglhouse is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products. So...

- Each account is entitled to only one (1) order of up to 4 different samples per day

- Each account is entitled to only one (1) redemption per sample.

- Your account must have sufficient points before you can checkout the sample products.

- Kindly clear all pending payments before another checkout.

  • HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Shipping Post Limited.

  • HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

  • HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

JNE YES : 1 DAY

JNE REG : 2-3 DAY

  • HOW DO YOU SHIP MY ORDERS?

All your orders are sent via JNE INDONESIA or PT POS Indonesia.

  • WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and payments.

  • HOW CAN I USE MY REMAINING ACCOUNT CREDITS?

We are in the process of removing the option to pay for your orders by ‘Account Credits’. If you have remaining credits in your account, it will be used to pay for your next checkout. If there are insufficient credits, the system will direct you automatically to pay the balance via veritrans.

  • WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

HGLHOUSE is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products. So...

- Each account is entitled to only one (1) order of up to 4 different samples per day

- Each account is entitled to only one (1) redemption per sample.

- Your account must have sufficient points before you can checkout the sample products.

- Kindly clear all pending payments before another checkout.

  • WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at hgl.house@gmail.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at house@gmail.com

We regret to inform you that no refunds will be given for orders that fall under the below categories.

 

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